Summary of findings
Cellphones and smartphones have become a mainstay in the lives of many Americans, and this has introduced new challenges into how users and non-users alike approach basic social norms and etiquette. People are sorting through new rules of civility in an environment where once-private conversations can easily be overheard in public places and where social gatherings can be disrupted by participants focusing on digital screens instead of their in-person companions.
This Pew Research Center report explores newly released survey findings about Americans’ views about the appropriateness of cellphone use in public places and in social gatherings and the way those views sometimes conflict with their own behaviors.
The results are based on a nationally representative survey of 3,217 adults on Pew Research Center’s American Trends Panel, 3,042 of whom are cellphone users.
For many Americans, cellphones are always present and rarely turned off — and this constant connectivity creates new social challenges.
Some 92% of U.S. adults now have a cellphone of some kind, and 90% of those cell owners say that their phone is frequently with them. Some 31% of cell owners say they never turn their phone off and 45% say they rarely turn it off.
This “always-on” reality has disrupted long-standing social norms about when it is appropriate for people to shift their attention away from their physical conversations and interactions with others towards digital encounters with people and information that are enabled by their mobile phone.
It turns out that people think different kinds of public and social settings warrant different sensitivities about civil behavior. For instance, fully 77% of all adults think it is generally OK for people to use their cellphones while walking down the street and 75% believe it is OK for others to use phones on public transit. But only 38% think it is generally OK for others to use cellphones at restaurants and just 5% think it is generally OK to use a cellphone at a meeting.
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